Consumer Stories
Every day CARFAX receives calls, letters, and e-mails from satisfied customers
who are more than happy to talk about their CARFAX experience with members
of the media.
CARFAX is happy to provide members of the media with consumer stories and/or
contacts for news pieces. While we value and respect the privacy of our customers,
and do not collect their names and phone numbers for resale, CARFAX has in place a
system by which we can identify reports run in a given area of the country and contact
the user with an invitation to share their story. CARFAX's Public Relations team
does some preliminary investigation to ensure the validity of the reports/claims by
the CARFAX.com user.
Automobile dealers also see the value of CARFAX Vehicle History Reports, and use
the service to protect themselves and their customers from hidden problems and
potential fraud. CARFAX can provide the press with dealer stories, contacts, and/or
a list of dealers in their area and to help coordinate interviews.
Complimentary Reports for the Media
CARFAX works with media outlets across the country, year-round on hidden camera and investigative
stories uncovering automotive fraud. If you are working on a story and believe you have discovered
vehicles that may have a hidden past or deals "too good to be true,"
contact PR with the vehicle identification
number (VIN), your telephone and fax numbers, and a member of the CARFAX Public Relations team will contact
you regarding a complimentary CARFAX report on the vehicle. In certain situations CARFAX will offer a complimentary
account for members of the media working on an extensive undercover piece or series.
Expert Sources, Information, and Statistics
CARFAX can provide expert sources and contacts to address a variety of subjects related to automobile
fraud as well as providing background information, statistics, and reference sources for reporters. Also,
ask about evergreen and copyright-free articles written by CARFAX.
Contact PR
for information on any of the above items. Consumers with questions regarding CARFAX should
visit our Help Center.
