CARFAX MONEY-BACK GUARANTEE
TERMS AND CONDITIONS
If the purchase you make at carfax.com does not meet your expectations, CARFAX will honor the Carfax 100% Money-back Guarantee and refund your money online.
The following Terms and Conditions apply to this Guarantee:
Single CARFAX Report purchasers qualify if:
- You have not, nor has any member of your household, received a refund from CARFAX within the last 12 months.
- Your refund is requested within 90 days of purchase.
Multiple (Non-Single) CARFAX Report purchasers qualify if:
- You have not, nor has any member of your household, received a refund from CARFAX within the last 12 months.
- You have run two or fewer CARFAX Reports on the Account.
- Your refund is requested within 90 days of purchase.
A refund will not be provided if you have used the CARFAX Report or service for commercial purposes or otherwise violated the Customer Agreement.
To request a refund, please visit the CARFAX Refund Request Form.